Shipping Policy

Please be aware due to unprecedented demand with the ongoing pandemic, delivery services are stretched and some parcels may be delayed. Please allow up to 5 working days for delivery.

We offer international shipping for most destinations of the world. The standard shipping will take 8 to 12 business days with an extra 3 to 5 business days of processing time for every order.

Delivery Time=Processing Time(2 to 3 days + Shipping Time

For example, if you order a Men's jacket it will need 2-4 business days of processing time and 8-12 business days of shipping time. Therefore, you are expected to receive it in 10-15 business days.

Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Hope you could understand us.

Shipping of orders over weekends and bank holidays

All orders placed over weekends or bank holidays will be shipped the following working day.

This means if you make an order on Sunday with a next day delivery option, it will be posted Monday and with you on Tuesday.

Note for taxes:

For most countries, you do not need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany and Italy), you may need to pay duties or VAT according to the corresponding levying rules.

About Tracking

The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with online tracking number and link will be sent to you. Please Click here to track your order.

If you have any further questions, please contact our customer services : hello@bigdealhq.com